The Kenya Revenue Authority (KRA) has warned taxpayers of intermittent disruptions affecting its iTax system, with users likely to experience difficulties accessing or using some of the platform’s services.
In a notice issued on Wednesday, September 16, the tax authority said its technical teams were working to resolve the issue and restore normal operations.
KRA apologised for the inconvenience caused by the disruptions and assured taxpayers that efforts were underway to have the system fully restored.
KRA offices. Photo: Courtesy.
The latest disruption comes days after the tax authority addressed concerns over missing August 2026 invoices and discrepancies in sales figures appearing on the VAT auto-population system.
The concerns were raised by taxpayers who noticed that some August invoices were missing from their auto-populated VAT data, while some sales figures differed from the amounts they expected to see.
KRA explained that August 2026 invoices were being uploaded to the VAT auto-populated CSV files in batches. As a result, some invoices may take time to appear on the system.
The authority also clarified that sales reflected in VAT returns are pre-populated based on the invoice date rather than the date when the invoice was transmitted to the system.
KRA reminded taxpayers that they are required to declare their total sales when filing VAT returns, regardless of whether individual invoices have already been transmitted or reflected in the auto-populated data by the filing date.
The clarification was issued as businesses continue to rely on the iTax and VAT systems to meet their tax filing obligations.
Taxpayers experiencing difficulties accessing iTax have been advised to allow KRA’s technical teams time to resolve the intermittent disruptions while continuing to comply with applicable tax filing requirements.
