The Office of the Auditor General (OAG) has dismissed social media reports alleging that Ksh1.3 trillion was lost through the e-Citizen platform.
In a statement issued on Tuesday night, March 3, the OAG described the circulating claims as false and misleading.
The office clarified that the allegations did not originate from its audit reports and cautioned the public against attributing the figures to the Auditor-General.
Auditor General Rejects Claims of Massive Financial Loss on e-Citizen Platform. Photo: Courtesy.
It further stated that the information being shared online misrepresents its findings and should not be considered an official position of the office.
“Our attention has been drawn to information circulating on social media citing Auditor-General’s Report as the source of Ksh1.3 Trillion allegedly lost or unaccounted for. This information is misleading as it has not emanated from the Office of the Auditor-General,” read the statement.
The clarification follows concerns raised online over the alleged disappearance of Ksh1.3 trillion from the e-Citizen platform.
The digital portal is used by the government to collect revenue for a wide range of public services, in line with a directive by President William Ruto.
Currently, the platform integrates more than 22,000 services offered by over 1,000 ministries, counties, state departments, and agencies.
In September 2025, Immigration and Citizen Services Principal Secretary Belio Kipsang revealed that daily collections through the eCitizen system range between Ksh750 million and Ksh1 billion, a sharp increase from the Ksh60 million recorded when the administration first assumed control of the platform.
He further explained that all revenue generated via eCitizen, including convenience fees, is remitted directly to the National Treasury.
He also disclosed that the government incurs approximately Ksh1.1 billion annually in maintenance costs for the eCitizen platform, noting that three companies have been contracted to manage and support the system.
According to PS Belio Kipsang, the State pays between Ksh115 million and Ksh120 million each month for the platform’s upkeep, translating to roughly Ksh1.1 billion per year.
