The Nairobi City Water and Sewerage Company (NCWSC) has announced a major temporary disruption in water supply affecting several parts of the city following a major pipeline burst along the NCT-Kigoro-Gigiri-Kabete transmission line near Gigiri.
In a statement on Friday, April 1, 2026, the firm revealed that the affected areas are Westlands, Lavington, Kilimani, Kileleshwa, Upperhill, Ngong Road, Madaraka, Nairobi West, Uthiru, Karen, Kibera, and Lang’ata, including surrounding neighbourhoods.
According to the water company, the pipeline burst caused a significant disruption in distribution flow, forcing an immediate shutdown to allow emergency repair works to begin.
“The incident has disrupted water supply to all areas served from Kabete Reservoirs, including the following and their environments,” the firm said.
“Nairobi Water regrets the inconvenience caused and appreciates the patience and understanding of its customers as efforts are made to restore normal supply’, it added.
In response to the matter, the firm has assured that teams from the Athi Water Works Development Agency (AWWDA) and NCWSC are currently on-site carrying out restoration and repair works aimed at fixing the damaged section of the pipeline.
The water firm has further indicated that normal supply is expected to resume by Saturday, May 2, this year, at around 6am, once repairs are completed and system pressure is fully restored.
Meanwhile, residents in the affected areas have been urged to use available water sparingly and prioritise essential household needs as the situation is addressed.
Despite that, NCWSC has maintained that its water tanker (bowser) services remain operational for priority cases, with requests accessible through the USSD code *260# under option 5.
