Huduma Kenya has announced that the GPO Huduma Centre in Nairobi Central Business District (CBD) is experiencing disruptions, thus affecting key services within the centre.
In a statement on April 20, 2026, Huduma Kenya revealed that besides the GPO branch, the disruption has also hit the Huduma Contact and Tele-Counselling Centre.
Among the affected services are Huduma Contact, the Tele-Counselling Centre, and the Huduma Centre GPO.
The services listed are known to serve thousands of citizens seeking government services daily across Nairobi and other regions under the Huduma Kenya network.
“Huduma Kenya wishes to inform our esteemed customers that services at our Huduma Contact and Tele- Counselling Centre, Huduma Centre GPO and several other Huduma Centres are experiencing intermittent service disruption,” Huduma Kenya stated.
According to reports, GPO Huduma centre serves as the main centre or headquarters of Huduma Kenya, spearheading all 59 Huduma Kenya’s services across all Huduma Centres in the country.
With the disruption hitting the engine of Huduma Centres nationwide, some of the regular but pivotal services to be affected are, along with delayed processing of national identification cards, including new applications, replacements, and collection, affecting citizens needing IDs for essential transactions.
Huduma Kenya has therefore assured the public that technical teams are actively addressing the disruptions to restore all the services as soon as possible.
