Wananchi Group Limited Zuku has been charged with Ksh.500,000 fine for ignorance.
According to reports, the firm failed to honor their former customer’s request to stop sending him promotional messages since he was no longer their client.
The complainant identified as Yasin Abukar petitioned on 18th November 2024 that Zuku had failed to erase his personal data despite his multiple requests.
He also stated that he head stopped being a client of their firm years earlier.
Apart from that, Abukar also complained that the Internet Service Provider (ISP) had continued to send him messages despite his verbal, phone and email requests for the company to delete his personal information from its system and databases.
The plaintiff further said that he had attempted to escalate the issue via email but the address provided on Zuku’s website was invalid while his efforts to address the issue directly with the company bore no fruits.
The data protection on the other hand stated that Zuku had conducted comprehensive review of its records and systems and found that it did not receive any data deletion requests from an individual.
The Office of the Data Protection Officer took up the matter and decided to verify it but were denied access to Zuku premises to access the digital and manual records despite having search warrant.
This led to a court ruling of fining Zuku Ksh.500,000 but both parties have been accorded the right to appeal at the High Court within 30 days.
