The Higher Education Loans Board (HELB) has cautioned students to be on the lookout for fraudsters spreading false information as applications for the 2026/2027 first-time loan and scholarship programme officially open.
In a notice issued on Friday, July 10, 2026, HELB cautioned students against individuals masquerading as the agency who are giving fake information.
Instead, the board urged them to verify all communication through its official channels.
The loans board further advised students to seek information only through its official customer care channels, including its contact centre, official X account (@HELBpage) and email address, to avoid falling victim to scams.
“Beware of fraudsters masquerading as HELB spreading false information. Always verify all communication through HELB’s official channels only: 0711 052 000, X @HELBpage, contactcentre@helb.co.ke. Stay vigilant. Verify before you trust”, HELB stated.
Additionally, loans board urged applicants to submit their applications early, carefully follow the application guidelines and ensure that all information provided is accurate to avoid delays in processing.
“Apply early and follow the application guidelines carefully,” HELB added.
HELB further encouraged applicants to regularly monitor their application status through its official platforms and disregard messages from unofficial sources requesting personal information or payments.
This follows announcement from the board that the opening of applications for first-time students seeking financial support for the 2026/2027 academic year.
Eligible students joining universities and Technical and Vocational Education and Training (TVET) institutions can now apply for undergraduate and TVET loans, as well as scholarships.
