Busia Senator Okiya Omtatah has expressed his frustrations after being denied entry to the Directorate of Criminal Investigations Headquarters.
The activist has accused the detectives of barring him from entering while following up on a colleague’s Certificate of Good Conduct, which he claimed had taken an unreasonably long time to be issued.
According to Omtatah, all public institutions are mandated to serve all citizens with transparency, accountability, and fairness. He argued that denying people access to such services undermines public trust.
“I am deeply concerned and disheartened by an incident that transpired today at the Directorate of Criminal Investigations (DCI) Headquarters on Kiambu Road, where I have been denied entry while seeking to urgently follow up on a Certificate of Good Conduct for a colleague.This certificate, often required for employment and other critical purposes, is a fundamental public service that must be accessible to all Kenyans without unnecessary barriers.”
The senator moreover called on the DCI officers to immediately review and streamline entry protocols to ensure that urgent cases are treated with the seriousness they deserve.
He also urged the detectives to establish a clear, transparent, and accessible complaints mechanism for those who encounter challenges when seeking services.
Omtatah did not forget to urged the DCI to ensure that all its officers at public service points uphold professionalism, respect, and courtesy towards citizens.
