The Social Health Authority (SHA) has announced a nationwide service disruption of its digital systems.
In a statement on Monday, March 2, 2026, SHA CEO Dr Mercy Mwangangi stated that the outage has affected hospital processes at contracted healthcare facilities countrywide.
The outage which began on Sunday, March 1, 2026, has directly affect how quickly patients receive treatment approvals.
According to the health organisation, the disruption is caused by a downtime affecting the Digital Health Agency’s services.
“This is to formally notify you of a service interruption and downtime affecting the Digital Health Agency’s services, which are critical to the Social Health Authority (SHA) operations. We have received notification from our service provider, Digital Health Agency, indicating a major incident leading to significant system unavailability,” SHA stated.
Mwangangi also assured the public that they are resorting the issue.
“Our technical teams, in close collaboration with the Digital Health Agency, are fully mobilised and working with the highest urgency to identify the root cause and restore full functionality,” she said.
“I nderstand the critical nature of these services for your daily operations and patient care, and we sincerely apologise for the significant inconvenience and disruption this is causing,” Mwangangi added.
SHA further insisted that all the updates will be shared regularly with healthcare providers and the public until services are fully and reliably restored.
